ELITE LEDS / TOP HIDS • CUSTOMER CARE
Elite LEDS Lighting works hard to get your order processed and delivered quickly and safely. Here’s how our shipping process works.
Get shipping supportBusiness days after payment is received.
Business days. Timing varies by destination and carrier.
Business days, if selected at checkout.
All orders are processed within 1–2 business days after payment is received.
Orders placed on weekends or holidays will be processed the next business day.
Once your order ships, you will receive a tracking number via email so you can monitor your delivery.
We ship throughout the United States using trusted carriers such as UPS, USPS, or FedEx.
Delivery times may vary depending on location, carrier delays, weather conditions, or holidays.
Shipping costs are calculated at checkout based on your location and the shipping option selected.
From time to time we may offer free shipping promotions on qualifying orders.
Once your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear in the carrier’s system.
Please make sure your shipping address is correct when placing your order.
Elite LEDS Lighting is not responsible for packages delivered to incorrect addresses provided by the customer.
If a package is returned due to an incorrect address, the customer will be responsible for any additional shipping costs required to resend the order.
If your order arrives damaged or missing items, please contact us within 7 days of delivery so we can resolve the issue quickly.
Email support@eliteleds.com with your order number and photos of any damage, if applicable.
While we strive to deliver all orders on time, shipping delays may occasionally occur due to weather, holidays, or carrier issues.
We appreciate your patience and understanding in these situations.
